Introduction:
At Crew Master Building Contracting Company (CMBM), we value your feedback and are committed to providing the best possible experience for our customers. If you have any concerns, issues, or grievances related to our services, we encourage you to share them with us. Your input helps us continuously improve and deliver exceptional service.
How to Submit a Complaint & Grievance:
Submitting a complaint with CMBM is easy and straightforward. We offer multiple channels for your convenience:
Email: You can send an email to complaint@cmbmdubai.com. Please provide a clear and detailed description of your complaint, along with any relevant information.
Online Form: Use our online complaint submission form [link to the form], where you can fill out your details and describe your complaint in the provided space.
Phone: Feel free to contact our dedicated customer service team at 04 255 8445. They will assist you in documenting your complaint.
What to Include in Your Complaint:
To help us address your concerns effectively, please include the following information when submitting a complaint:
Your name and contact information (phone number and email address).
Details of the incident or issue, including dates, locations, and individuals involved.
Any supporting documents, such as photos or receipts, that can help us better understand your complaint.
Our Commitment:
Once we receive your complaint, our team will promptly acknowledge its receipt. We will then conduct a thorough investigation to understand the issue fully. You can expect:
Acknowledgment: We will send you a confirmation email or message within [specify a reasonable timeframe, e.g., 48 hours] to let you know that we have received your complaint.
Investigation: Our team will investigate your complaint diligently, involving the relevant parties if necessary.
Response: We will provide you with a detailed response outlining the findings of our investigation and any proposed actions or resolutions. If applicable, we will also explain the steps taken to prevent similar issues in the future.
Your Privacy:
Rest assured that all complaints submitted to CMBM are handled with strict confidentiality. Your personal information and the details of your complaint will only be used for the purpose of addressing and resolving the issue.
Contact Us:
If you have any questions or need further assistance regarding the complaint process, please don’t hesitate to contact our customer service team at 04 255 8445 or feedback@cmbmdubai.com
At CMBM, we are committed to ensuring your satisfaction, and your feedback plays a crucial role in helping us achieve this goal. We appreciate your trust in our services and look forward to resolving any concerns you may have promptly and professionally. Thank you for choosing CMBM for your needs, and we are here to serve you better.